Full course description
Accountability conversations are crucial to building trust, resolving performance gaps, and creating a safe space for productive dialogue. Based on the book, Crucial Accountability: Tools for Resolving Violated Expectations, Broken Commitments, and Bad Behavior, this course will increase your confidence in cultivating a culture of responsibility by equipping you with the skills to effectively create clarity and better team performance, by ensuring everyone is working towards shared goals and following through on commitments.